FAQ
Who can buy from this store?
Only adults who meet the minimum age shown on this site and the conditions set by the store operator. Proof of age may be requested.
Where do you deliver?
We deliver to Australian addresses where our licence permits supply. A signature and proof of age may be required on delivery. See Shipping & delivery on any product page for details.
How are payments processed?
Payments are handled by the payment providers configured in our store. We do not store card details on this website.
What is your returns policy?
If your device is faulty or not as described, contact us with your order number and we will arrange a repair, replacement or refund in line with the Australian Consumer Law. Opened devices cannot be returned for a change of mind. Full details are in our Terms of Sale.
Are your products genuine?
Contact support for verified sourcing and authenticity information.
Who handles the warranty?
Contact us first with your order number. Contact support with the relevant details for the current warranty and support process.